Products & Ingredients
What does "clean luxury" mean at Gloss Moderne?
Clean Luxury is the foundation of GLOSS MODERNE. Since 2011, we have believed that exceptional beauty, responsibility and wellbeing can exist in harmony. Our approach brings together clean formulations, thoughtful design, exceptional performance and a sensorial experience to create a modern expression of luxury.
Are your products sulfate-free and paraben-free?
Yes. The entire GLOSS MODERNE Clean Luxury Collection is sulfate-free, paraben-free and phthalate-free.
Are your products vegan and cruelty-free?
Yes. The entire GLOSS MODERNE Clean Luxury Collection is vegan and cruelty-free.
Are your products safe for color-treated, keratin-treated, or chemically processed hair?
Yes. GLOSS MODERNE haircare is designed for all hair types, including natural, color-treated, keratin-treated and chemically processed hair.
Do your products contain silicones, phthalates, or synthetic fragrance?
The entire GLOSS MODERNE Clean Luxury Collection is phthalate-free. Select formulations may contain silicones for enhanced performance and efficacy. Our fine fragrance compositions may include both clean synthetic fragrance components and pure essential oils.
What's the shelf life of your products, and how should I store them?
Shelf-life and Period After Opening (PAO) guidance can be found on the product packaging, where applicable. To preserve the quality and integrity of your GLOSS MODERNE products, store them in a cool, dry place away from excessive heat and direct sunlight.
Are your fragrances and haircare products safe during pregnancy?
Ingredient information is available on each product page. As individual needs may vary during pregnancy, we recommend consulting your physician or healthcare provider with any questions regarding specific ingredients or products.
Orders & Shipping
How much is shipping, and do you offer free shipping?
For U.S. orders, GLOSS MODERNE offers complimentary standard shipping on orders of $95 or more. Shipping rates for orders below $95 and expedited shipping options, when available, are calculated at checkout. For international orders, shipping prices do not include any applicable customs duties or import taxes. Customers are responsible for these charges if applicable, and shipping fees and duties are non-refundable.
How long does it take to process and deliver my order?
Orders are typically processed within 24–48 hours. Processing times may vary during holidays, special events and periods of high order volume. Once your order has shipped, delivery timing will depend on the shipping method and destination selected at checkout.
Do you ship internationally, and who pays customs duties and import taxes?
Yes. GLOSS MODERNE ships internationally to select destinations. Shipping charges do not include applicable customs duties or import taxes, which are the responsibility of the recipient. Please note that shipping fees, customs duties and import taxes are non-refundable.
Can I change or cancel my order after placing it?
We begin processing orders promptly to ensure timely delivery. If you would like to request a change or cancellation, please contact our concierge team as soon as possible at concierge@glossmoderne.com. If your order has not yet been processed or shipped, we will make every effort to accommodate your request.
My order arrived damaged or is missing an item — what do I do?
We are happy to assist. Please contact our concierge team at concierge@glossmoderne.com within 7 days of delivery with your order number, a description of the issue and photographs of the package and product, when applicable. Our team will assist you with the next steps.
Do you offer gift wrapping or gift notes?
Yes. A personalized gift note may be added to your order during checkout.
Returns & Exchanges
What is the return policy?
GLOSS MODERNE accepts returns of unused and unopened items within 14 days of the shipping date for exchange or store credit only. We are unable to offer refunds. The retail value of any complimentary gifts received and applicable shipping costs will be deducted from the credit total.
How do I start a return or exchange?
Please contact our concierge team at concierge@glossmoderne.com with your order number to request a return authorization before sending your return. Once authorized, returns should be sent to GLOSS MODERNE — Returns, 620 Newport Center Drive, Suite 1100, Newport Beach, CA 92660. We recommend using a trackable and insured shipping method, as GLOSS MODERNE is not responsible for return packages lost in transit.
Are opened products, samples, or final-sale items returnable?
No. For product integrity and quality, we are unable to accept returns of opened or used products, samples or items designated as final sale.
When will I receive my store credit or exchange?
Once your return has been received and approved, our concierge team will process your store credit or exchange and provide confirmation by email.
Gift Cards
How do I purchase and redeem a digital gift card?
GLOSS MODERNE digital gift cards are available for purchase on glossmoderne.com. Following purchase, the digital gift card will be delivered by email and may be redeemed online by entering the gift card code at checkout.
How do I check my gift card or store credit balance?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do gift cards expire?
GLOSS MODERNE gift cards never expire.
Moderne Rewards
How do I earn store credit rewards?
Earn 1 - 3% store credit on all eligible Clean Luxury purchases. Receive 1% store credit on purchases from $49 - $249, 2% store credit on purchases from $250 - $999 and 3% store credit on purchases $1000+.
How do I use my store credit rewards?
At checkout, copy and paste your credit code into the 'Gift Card or Discount Code' section. Your credit will be applied to your order. If logged in, the 'Apply Store Credit' button will appear in the cart page or checkout.
Will my store credit rewards expire?
You may apply your store credit rewards anytime within 6 months of the date of issuance.
May I use a discount code as well as my store credit?
You may only apply one code per order.
Will my VIP tier status expire?
Your VIP membership with GLOSS MODERNE is lifetime and celebration gifts will be rewarded at the time of tier achievement. Our Annual VIP Event will feature exclusive promotions for each tier. All tier members receive early access to new arrivals and special promotions.
If I'm an existing customer, will my past purchases be applied toward my VIP tier status?
We are happy to share that all past purchases from your order history have been applied toward your tier status. Beginning now, your appropriate tier status (if applicable) will be activated upon your next qualifying order of $49+ and a separate email will detail instructions on receiving your tier achievement gift(s).
Where may I locate all of my store credit codes and their expiration dates?
To locate all of your store credit codes, please kindly create an account or log in to view this information. For any inquiries, please reach out to concierge@glossmoderne.com
Brand & Retail
Where else can I buy Gloss Moderne?
GLOSS MODERNE is available at select luxury hotels, resorts, spas and retailers worldwide. For assistance finding GLOSS MODERNE in your area, please contact our concierge team at concierge@glossmoderne.com.
Do you work with wholesale accounts?
Yes. GLOSS MODERNE partners with select luxury retailers, hotels, resorts, spas and other exceptional destinations. For wholesale inquiries, please contact our concierge team at concierge@glossmoderne.com and we will be delighted to connect you with the appropriate member of our team.
Do you offer samples or travel sizes?
Yes. Sample and travel sizes are available for most of the GLOSS MODERNE Clean Luxury Collection, offering a wonderful way to discover our products or enjoy your favorites while traveling. Shop travel sizes